Today, omnichannel capability is no more than table stakes. With limited resources, which customer interactions are essential? Which physical and digital experiences are crucial to win?

It can be difficult to move from an initial idea to a live product or service - especially for large organisations. How to move quickly and cost-effectively from MVP to implementation at scale?

Technology continues to evolve at a bewildering pace. What forms of customer engagement - store formats, digital interfaces, customer comms - must organisations build to be future-proofed?

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